We accept all major credit cards, WeChat Pay, Alipay/Alipay HK, FPS and bank transfers.

We are unable to cancel orders once they have been confirmed and entered into production.

If you need to make a change to your order please contact us within 24 hours of placing your order. We will do our best to accommodate your request before production begins.

Please allow 20-25 business days for production. During peak seasons and holidays, there may be occasional processing delays.

While we do not offer returns or exchanges, your complete satisfaction remains our priority. Please contact us with any concerns as we are committed to finding a resolution.

Star Atelier jewelry is crafted with durability as a core design value and every piece is carefully inspected before shipment. In the rare event of a manufacturing defect, we offer comprehensive after-sales service.

Our limited 1-year warranty covers manufacturing defects such as loose stones/faulty settings, broken clasps, defective settings or other structural flaws.

The warranty does not cover damage due to normal wear and tear such as scratches, damage due to exposure to chemicals, damage from impact, or if your piece is altered or repaired by another jeweler.

Each piece is handcrafted, which means slight variations are natural.

Our showroom operates by appointment only. This ensures everyone receives the privacy, space, undivided attention and a truly personalized experience.

Of course! We welcome you to share this special experience with a trusted friend, family member, or partner. Our showroom is designed to comfortably accommodate small groups, ensuring everyone feels included and at ease.

Star Atelier understands that the right piece isn't just seen. That's why we encourage you to experience the sparkle firsthand. With over 120+ curated styles from our Made in Korea collection and a total of 300 styles available, you will find a far wider range than what we can display online.

We offer virtual appointments for clients who are not in Hong Kong or prefer to connect from home. During a virtual appointment, you will meet one-on-one with our Gemologist, just as you would in our showroom.

To book your virtual consultation, please email or WhatsApp us. We’ll send a confirmation with a secure video link.

Yes! Our team is happy to work with you to bring your vision to life. We love designing one-of-a-kind pieces or customizing pieces from our collection with engraving, birthstones, or special lengths. Contact us to get started.

Most custom designs take approximately six weeks to complete. The exact timeframe depends on the style, complexity and stone sourcing.

Star Atelier offers one complimentary resize within 3 months of delivery date. To arrange this service, please contact us.

Some styles, like full eternity bands or engravings, may have limitations or require a remake to ensure the integrity and security of the stones. Our team is here to guide you through the best option for your piece.

We can tailor the piece to fit your desired adjustments. Simply contact us to discuss your needs and we can find the perfect fit for you.

Your Star Atelier piece is designed to be worn and cherished as part of your daily sparkle. With thoughtful care, it will shine for a lifetime.

Keep your sparkle safe: Avoid harsh chemicals in pools, cleaning supplies, lotions, perfumes, and hairspray as they may dull your piece's shine
Rings off before your reps: We advise taking off your jewelry during exercise to prevent impact damage
Sparkle sessions: Refresh your pieces with a soft toothbrush, mild dish soap, and lukewarm water, then pat dry
Store separately: Keep pieces individually to prevent scratches.

You are always welcome to visit our Star Atelier showroom for a complimentary ultrasonic cleaning.

Contact our team with details and photos, and we’ll guide you through the repair process.

Lab grown diamonds are created in a controlled laboratory environment that replicates the natural conditions under which diamonds form in the earth. The result is a diamond with the same physical, chemical, and optical properties as a mined diamond.

Choosing a lab grown diamond means choosing more sparkle, more carats, with no compromise. You receive a diamond that is optically identical to a mined diamond, offering the same everlasting fire and scintillation free from the environmental and humanitarian concerns associated with traditional mining.

Visually and physically, there is no difference: they share the same brilliant sparkle, hardness, and chemical composition. As lab grown diamonds share the same thermal properties and carbon structure as a mined diamond, they will pass a standard handheld diamond tester. The distinction is only detectable with specialized laboratory equipment that analyzes microscopic growth patterns or trace elements.