Shipping, Return & Exchange Policies

Processing Times

Because most of our jewelry is thoughtfully made to order, please allow 20–25 business days for crafting, quality inspection, and preparation before shipment. We believe Star Atelier pieces are worth the wait, especially when they are created to be completely and beautifully yours.

In-stock items are typically ready to ship within 1–2 business days of order confirmation.

Once your order is dispatched, you will receive a confirmation email with tracking details.

Shipping Costs, Duties & Taxes

We believe in total transparency, which is why all shipping fees, duties and taxes are complimentary for shipments to Hong Kong SAR, Mainland China and Singapore. 

Shipping fees for international orders are calculated at checkout based on your destination. Please note that these fees do not include any tariffs, duties, or local taxes that may be applied by your country's customs office. These additional charges vary by destination and are the responsibility of the recipient.

If you encounter any issues completing the checkout process for your country, please reach out to us and we will assist.

Shipping carriers

We offer worldwide shipping from Hong Kong via fully insured and trackable carriers. Hong Kong SAR and China shipments will ship via SF Express, rest of world shipments via DHL. 

Approximate delivery timelines after dispatch:
Hong Kong SAR and China: 1–2 business days
International: 3–7 business days

Please note that delivery estimates are provided by the carrier. 

Star Atelier is not responsible for any delays that may occur once a shipment has been handed over to the carrier and has entered the destination country's customs process.

All parcels are securely packaged and fully insured throughout their journey to you. A signature is required upon delivery to ensure your piece arrives safely. Should you notice any damage resulting from transit, please contact us within 48 hours of delivery so we may assist you promptly.

Local Pickup

If you are in Hong Kong, we warmly invite you to pick up your order in person at our Central showroom.

Once your order is ready, we will contact you to confirm a pickup date and time.

While we do not offer returns or exchanges, your complete satisfaction remains our priority. Please contact us with any concerns as we are committed to finding a resolution.

 

Ring Resizing

For rings, we are pleased to offer one complimentary resizing within 3 months of the delivery date.

Please note that certain styles such as full eternity bands or rings with engravings may have resizing limitations. In some cases, resizing may not be possible, and a remake may be required to preserve the integrity and security of the stones. Our team will advise you on the best course of action for your specific piece.